Chief Guest Services Coordinator

2 weeks ago

CarrickonShannon, County Leitrim, Ireland beBeeFrontOffice Full time €35,000
Assistant Front Office Manager Job Opportunity

At our esteemed hospitality establishment, we are seeking an experienced Assistant Front Office Manager to join our dynamic team. As a key member of the Front Office department, you will be responsible for leading and supporting a talented group of professionals in providing exceptional guest experiences.

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  • Prepare, implement, and train staff on Standard Operating Procedures (SOPs) and service standards to ensure consistency and excellence.
  • Ensure efficient arrival and departure procedures, guaranteeing a seamless and welcoming experience for our valued guests.
  • Manage reservations calls with precision, delivering outstanding guest care and satisfaction.
  • Attend regular meetings, including morning stand-ups and weekly Head of Department gatherings, to stay informed and aligned with departmental objectives.
  • Oversee room allocation and collaborate closely with Accommodation teams to ensure timely availability and optimize guest satisfaction.
  • Promote our hotel's offerings, local attractions, and amenities to all guests, fostering a positive and engaging environment.
  • Maintain accurate filing and administration systems within the department, ensuring seamless operations.
  • Recruit and train new team members, empowering them to succeed in their roles and contribute to the team's overall success.

Key Qualifications:

  • Proven experience as an Assistant Front Office Manager is essential.
  • Working knowledge of Front Office Systems is required.
  • Excellent written and spoken English language skills are necessary.
  • Exceptional interpersonal, organizational, and communication skills are vital for success in this role.
  • Skills: front office operations, reception management, leadership, and teamwork.

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