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Hardware and Software Technical Support Expert

2 weeks ago


Dublin, Dublin City, Ireland beBeeSupport Full time €45,000 - €69,000
Technical Support Specialist

The role involves providing hardware and software technical support across multiple sites for end-user computing needs.

This includes desktops, laptops, mobile devices, and printers. The successful candidate will troubleshoot and resolve product performance issues and ensure customer satisfaction by advising on preventive maintenance and configurations which may impact product performance.

  • Diagnostic and troubleshooting of desktops, notebooks, printers, and associated peripherals
  • Maintenance and optimization of desktop/notebook configurations at customer sites
  • Diagnosis and resolution of product performance problems
  • Maintenance and repair services
  • Customer education on system operation and maintenance

Required skills include:

  • 5+ years of relevant experience in technical support
  • Proficient in Windows operating systems; knowledge of Linux/Unix operating systems may be required
  • Strong customer interaction skills
  • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be necessary

The company values diversity, inclusivity, and innovation. We empower our employees to grow professionally and personally in a fun work environment.