Sales Process Optimization Specialist
2 weeks ago
We are seeking an experienced professional to join our team as a Sales Operations Analyst. This role will play a crucial part in ensuring the success of our sales operations.
Key Responsibilities:
- Serve as a trusted advisor to aligned sales leaders for strategic and tactical initiatives.
- Lead a regular KPI reporting cadence with aligned sales leaders.
- Manage and resolve inbound support tickets in a timely manner and to the satisfaction of the requestor.
- Support sales teams and ensure compliance in pricing, quoting, and order processes.
- Be the central contact between Legal, Finance, and Order Management to remove the burden from sales.
- Work directly with our Resellers and Distributors to communicate and provide guidance on proper order processing guidelines and expectations.
- Proactively identify opportunities to optimize current processes and systems to increase business productivity.
- Participate in cross-functional projects and initiatives which support our Channel mission and create an integrated and cohesive customer and channel partner experience.
- Advanced knowledge and experience of Salesforce.com and CPQ.
- Proficiency in Salesforce reporting.
- Detail-oriented problem solver.
- Integrity and intellectual curiosity.
- Self-motivated, takes clear ownership and initiative, and knows when to seek guidance.
- Flexible and able to change priorities quickly, capacity to manage multiple priorities.
- Excellent verbal, presentation, and written communication skills.
- Advanced Microsoft Office skillset.
- Prior experience with working on a Deal Desk is a plus.
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