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Customer Service Coordinator

1 week ago

Tullamore, Uíbh Fhailí, Ireland CPL Full time

About the Role:

  • Scheduling customer vehicle service bookings by phone, email and walk-in.
  • Determining workshop availability for service, maintenance and repair work
  • Meeting and greeting all service customers promptly and professionally
  • Checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop
  • Maintaining up to date progress of your customer vehicles undergoing service and/or repair
  • Ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed.
  • Liaising with other teams in the business, management, reception, sales, warranty, parts
  • Assisting with gathering customer service feedback
  • As a front-line member of staff, you will always be a brand ambassador for CPL ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice