Technical Customer Advocate

2 weeks ago


Galway, Galway, Ireland beBeeFluency Full time €40,000 - €64,000
Customer Support Role in Medical Devices and Healthcare Sector">

We are seeking a highly skilled Customer Support Specialist to join our team in the medical devices and healthcare sector. This is an excellent opportunity for individuals who are fluent in German or Norwegian and have experience in customer-facing roles.

">Key Responsibilities">
  • Handle inbound customer calls and emails with professionalism, empathy, and efficiency.
  • Deliver first-line troubleshooting for customer issues across the assigned product range by diagnosing problems and asking targeted questions to reach resolution.
  • Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
  • Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
  • Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
  • Identify and recommend process improvements to enhance team performance and customer satisfaction.
">Qualifications and Experience Required">
  • Minimum of 1 year's experience in any medical/clinical setting or a customer-facing customer support role.
  • Proven ability to deliver outstanding customer experiences while managing technical complaints.
  • Fluency in German or Norwegian is essential.
"
  • Customer Advocate

    4 weeks ago


    Galway, Galway, Ireland ASSA ABLOY Global Solutions Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create Alert- Customer Service & Contact Center Operations- Travel Required: 0%-10%- 31-Jul-2025An Amazing Career Opportunity for a Customer AdvocateLocation: Galway, IrelandJob ID: 39743Would you like to work within a fast-paced environment and are passionate about...

  • Customer Advocate

    3 weeks ago


    Galway, Galway, Ireland Assa Abloy Global Solutions Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertCustomer Service & Contact Center OperationsTravel Required: 0%-10%31-Jul-2025An Amazing Career Opportunity for a Customer AdvocateLocation:Galway, IrelandJob ID: 39743Would you like to work within a fast-paced environment and are passionate about providing...

  • Customer Advocate

    3 weeks ago


    Galway, Galway, Ireland ASSA ABLOY Global Solutions Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertCustomer Service & Contact Center OperationsTravel Required: 0%-10%31-Jul-2025An Amazing Career Opportunity for a Customer AdvocateLocation: Galway, IrelandJob ID: 39743Would you like to work within a fast-paced environment and are passionate about providing...


  • Galway, Galway, Ireland beBeeCustomerService Full time €33,600

    Job Opportunity: Deliver Excellent Customer ServiceRole Overview:This is a dynamic customer service role based in Galway, handling global customer inquiries. You will work with our team to provide top-notch customer service via telephone, email and chat.Key Responsibilities:Respond to customer and employee questions/concerns efficiently and effectively,...


  • Galway, Galway, Ireland beBeeCustomerService Full time €40,000 - €60,000

    We are seeking an experienced Customer Service Representative to join our team in Galway, Ireland. This is a challenging and rewarding role that requires excellent communication skills, attention to detail, and a passion for delivering exceptional customer experiences.Job Description:This position involves providing support to customers through various...


  • Galway, Galway, Ireland beBeeEngineering Full time €100,000 - €120,000

    Job OpportunityWe are seeking a hands-on, collaborative leader to join our Engineering Team.Key Responsibilities:Manage agile teams to design, develop and deploy technology solutions.Provide leadership and guidance in developing, testing, deploying, and supporting robust & scalable solutions.Prioritize tasks, manage dependencies, and build trust with...


  • Galway, Galway, Ireland beBeeCustomerSupport Full time €30,000 - €40,000

    Customer Service Representative RoleThis permanent role involves responding to customer inquiries and resolving issues in a timely and effective manner. The successful candidate will have excellent communication skills, be able to work well under pressure and maintain knowledge of the company's products, policies and procedures.Responsibilities:Respond to...


  • Galway, Galway, Ireland SmartBear Full time

    Join to apply for the Evangelist- Test Products role at SmartBear2 days ago Be among the first 25 applicantsJoin to apply for the Evangelist- Test Products role at SmartBearAt SmartBear, we believe building great software starts with quality—and we're helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight...

  • Customer Support

    2 weeks ago


    Galway, Galway, Ireland PEL Group Full time

    Social network you want to login/join with:col-narrow-leftClient:PEL GroupLocation:Galway, IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:008c377203bcJob Views:5Posted:18.06.2025Expiry Date:02.08.2025col-wideJob Description:Production Equipment UC is a leading industrial distributor supplying over 90,000 products to...

  • Technical Support

    2 weeks ago


    Galway, Galway, Ireland Cpl Healthcare Full time

    Technical Support Associate – German – Galway CityOverviewMy client is multinational medical devices and health care company, looking for people with knowledge in the Life Sciences field to be able to support Client use of their productsWhat would you do?•Receive inbound Customer calls and email communications and address in a professional and friendly...