
Technical Customer Advocate
2 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team in the medical devices and healthcare sector. This is an excellent opportunity for individuals who are fluent in German or Norwegian and have experience in customer-facing roles.
">Key Responsibilities">- Handle inbound customer calls and emails with professionalism, empathy, and efficiency.
- Deliver first-line troubleshooting for customer issues across the assigned product range by diagnosing problems and asking targeted questions to reach resolution.
- Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
- Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
- Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
- Identify and recommend process improvements to enhance team performance and customer satisfaction.
- Minimum of 1 year's experience in any medical/clinical setting or a customer-facing customer support role.
- Proven ability to deliver outstanding customer experiences while managing technical complaints.
- Fluency in German or Norwegian is essential.
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Customer Advocate
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Galway, Galway, Ireland ASSA ABLOY Global Solutions Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create Alert- Customer Service & Contact Center Operations- Travel Required: 0%-10%- 31-Jul-2025An Amazing Career Opportunity for a Customer AdvocateLocation: Galway, IrelandJob ID: 39743Would you like to work within a fast-paced environment and are passionate about...
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Customer Advocate
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Galway, Galway, Ireland Assa Abloy Global Solutions Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertCustomer Service & Contact Center OperationsTravel Required: 0%-10%31-Jul-2025An Amazing Career Opportunity for a Customer AdvocateLocation:Galway, IrelandJob ID: 39743Would you like to work within a fast-paced environment and are passionate about providing...
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Customer Advocate
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Galway, Galway, Ireland ASSA ABLOY Global Solutions Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertCustomer Service & Contact Center OperationsTravel Required: 0%-10%31-Jul-2025An Amazing Career Opportunity for a Customer AdvocateLocation: Galway, IrelandJob ID: 39743Would you like to work within a fast-paced environment and are passionate about providing...
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Galway, Galway, Ireland Cpl Healthcare Full timeTechnical Support Associate – German – Galway CityOverviewMy client is multinational medical devices and health care company, looking for people with knowledge in the Life Sciences field to be able to support Client use of their productsWhat would you do?•Receive inbound Customer calls and email communications and address in a professional and friendly...