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Sales and Relationship Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeRelationships Full time €50,000 - €75,000

Job Title: Sales and Relationship Manager

", "

In this challenging role, you will be responsible for fostering strong connections with our valued customers to guarantee high levels of satisfaction. This includes engaging with both new and existing customers to ensure a positive experience. You will also provide guidance and coaching to the customer to enhance their software utilization and overall satisfaction.

", "Key Responsibilities:
  • Assist in managing and developing long-term business relationships with our clients by understanding their goals and responding to their needs.
  • Be a primary point of contact for customers and collaborate closely with the Customer Success Manager, Customer Services, and Product Development teams to handle customer escalations such as queries, issues, feature requests, and improvements.
  • Become an expert in our products/services and stay up-to-date on product enhancements, serving as a consultant and sharing best practices with customers.
  • Proactively engage with customers to conduct regular reviews/health-check meetings and gather feedback, review product usage and adoption, present new features and enhancements, and identify potential upsell opportunities for Sales.
  • Monitor customer satisfaction through available metrics and assessment, and carry out follow-up actions as necessary.
  • Utilize insights and data to prepare reports and analysis about customer satisfaction levels, reported issues, use cases, and requirements, and recommend actions to the Customer Success Manager and Senior Management Team.
  • Ensure adherence to company policies and compliance standards at all times.
  • Maintain professional standards at all times, both internally and externally during meetings and demonstrations.
  • Deliver other ad-hoc duties as required.
", "Requirements:
  • Bachelor's degree in a relevant field (e.g., Business, Finance, Computer Science) or equivalent experience.
  • Minimum of 2 years of relevant experience in a customer-facing role, preferably in the financial technology sector.
  • ERP experience and knowledge of business processes in accounts payable are highly desirable.
  • Adaptable and quick to learn new information.
  • Strong interpersonal communication and presentation skills, with the ability to communicate and present technical information in non-technical terms using the customer's language.
  • Proactive approach and commercial focus.
  • Customer-focused, structured, and highly organized.
  • Strong listening skills and ability to understand others' viewpoints.
  • Ability to work independently and as part of a team.
  • Thriving in a demanding environment and adjusting to constantly evolving priorities when needed.
", "What We Offer:
  • A competitive remuneration package is available.
  • Our benefits package includes membership of our on-site gym, company-paid health insurance, life assurance, pension, bonus package, long service incentive awards, and an employee referral scheme.
  • The opportunity to expand your knowledge, develop your career, and work with state-of-the-art technology in a rapidly growing sector.
  • Support for your development through training and partnerships with leading learning platforms and providers.
  • A unique structure that enables direct collaboration with senior leaders in the business.
  • A culture of progression and ambition.
", "

We value diversity and inclusion, believing diverse perspectives drive innovation. We are an equal opportunities employer and welcome applications from all backgrounds.

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