
International Conference Operations Coordinator
2 weeks ago
We are seeking an Event Operations Manager to join our team in Dublin. This role supports our Senior Operations team in the professional delivery of international conferences for our multinational corporate client base.
The Event Operations Manager is a key person in the planning team, ensuring all delegate information and requirements are captured in an efficient and accurate manner.
This role involves periods of international travel and requires building and designing virtual event platforms (training provided). The Event Operations Manager takes ownership of the daily management of event registration platforms to ensure smooth delegate experiences and accurate data handling.
- International travel required, delivering customer support and on-site registration
- Building and designing virtual event platforms (training provided)
- Take ownership of the daily management of event registration platforms to ensure smooth delegate experiences and accurate data handling
- Support the build and design of virtual event platforms, including dedicated event apps (training provided)
- Create and maintain content updates for event websites
- Daily interaction with delegates dealing directly with large volumes of delegate queries via email and phone and effectively managing workloads
- Management of delegate databases and hotel accommodation blocks
- Creation and management of event abstract submission sites where required (training provided)
- Financial reconciliation of delegate payments (supported by the Finance Manager)
- Working with internal and external providers such as AV, catering, design and digital as required
- Assisting in the logistical planning and execution of successful live and virtual events in Ireland and abroad
- Planning and onsite ground transportation management
- Handling multiple projects concurrently
- Enhancing client & supplier relationships
- Working collaboratively as part of a team
- Minimum 2 years experience in an events/customer service/administration orientated role
- Fluency in written and spoken English
- Have strong attention to detail with an eye for execution
- Proficient with the Microsoft Office package (particularly Excel) and a high level of computer/IT literacy
- Show a natural proactive approach to achieving deadlines and solving problems
- Ability to deal with large volumes of delegate/customer queries and effectively manage workloads
- Excellent interpersonal, oral and written communication skills
- Strong negotiation skills and great inter-personal skills
- A natural team player capable of inspiring confidence in both clients and their colleagues
- Attractive basic salary to reflect the quality of the candidate
- Extensive opportunities for international travel
- You will be part of a company that has an established global reach and a broad client portfolio
- You will be given every opportunity and support to develop this role to meet your own aspirations in line with company strategy
- You will be part of a fun, strong, driven and ambitious team
- Your work will be fully supported by very experienced operational teams both at our head office in Dublin and across the global partner network
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