
Customer Operations Director
3 days ago
Job Title: Director of Customer Success
About the Role:
This is a high-profile position that requires exceptional leadership and technical skills to deliver world-class customer support for our SaaS solutions.
Main Responsibilities:
- Lead and develop a team of customer support specialists to ensure timely resolution of technical issues.
- Manage complex application support for financial software in both SaaS and on-premises environments.
- Foster strong relationships with clients and handle escalations effectively.
- Resolve technical issues efficiently, minimizing customer impact.
- Implement process improvements to enhance service delivery and efficiency.
- Collaborate closely with cross-functional teams including Product, Development, QA, and Account Management.
Requirements:
- 10+ years of experience in customer support or technical operations, with at least 5 years in a leadership role.
- A proven track record in SaaS support and complex application support.
- Strong technical expertise (Windows/UNIX servers, Oracle databases).
- Excellent leadership, problem-solving, and communication abilities.
- Bachelor's degree in Computer Science, Engineering, or similar.
We Offer:
A dynamic work environment, opportunities for professional growth, and a competitive compensation package.
About Us:
We are a leading global provider of financial software solutions seeking a highly skilled leader to join our team.
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