Hospitality Operations Manager

1 week ago

Dublin, Dublin City, Ireland beBeeResponsibilities Full time €40,000 - €60,000
Restaurant Manager Job Description">

The Restaurant Manager is responsible for the day-to-day operation of a restaurant, ensuring efficient and professional service delivery in accordance with company standards.

This includes managing all aspects of food and beverage operations, implementing standard operating procedures, and maintaining high levels of customer satisfaction.

Key responsibilities include:

  • Developing and implementing SOPs to ensure consistent customer service;
  • Ensuring the department maintains a professional impression on customers and team members;
  • Acting on customer feedback relevant to their areas of responsibility;
  • Controlling payroll costs by monitoring rotas and adjusting according to business needs;
  • Supervising the department to ensure effective operation, maintaining company brand standards consistently with attention to detail;
  • Complying with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, and employment legislation;
  • Assisting with promotional opportunities to drive sales growth;
  • Keeping the team sales-focused, providing ongoing training as required;
  • Staying knowledgeable of all menus and working closely with the Head Chef and kitchen team;
  • Upselling throughout customer interactions and training the team to do so;
  • Conducting themselves professionally at all times, ensuring exceptional customer satisfaction;
  • Maintaining dining areas within cleaning schedules;
  • Reading, understanding, and complying with responsibilities defined in the Health and Safety statement and Staff Handbook;
  • Ensuring HACCP and cleaning schedules are completed daily, with high standards maintained;
  • Participating in training exercises designed to improve performance levels;
  • Implementing the company's customer relations policy;
  • Communicating services to guests as required;
  • Arriving for duty on time, wearing full clean uniform and name badge;
  • Maintaining personal hygiene and grooming standards.
Requirements

To be successful in this role, you will need:

  • Strong leadership and management skills;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively under pressure;
  • Knowledge of health and safety regulations and employment legislation;
  • Experience in a similar role, preferably in the hospitality industry;
  • Ability to think strategically and make informed decisions;
  • High levels of flexibility and adaptability;
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package;
  • Opportunities for career progression and professional development;
  • A supportive and dynamic work environment;
  • Recognition and rewards for outstanding performance;
  • Access to ongoing training and education programs.

Join our team and take the first step towards a rewarding and challenging career in the hospitality industry.

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