Community Experience Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeCommunity Full time €45,000 - €55,000

We are seeking a skilled Community Operations Analyst to join our team.

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Job Description:

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This role is responsible for assisting the client's community and resolving inquiries efficiently, accurately, and on time. The successful candidate will become knowledgeable about the client's products and community standards, making well-informed decisions that enhance user experience.

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Duties and Responsibilities:

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  • Assist the client's community and resolve inquiries
  • Become knowledgeable about client's products and community standards
  • Make data-driven decisions and be an effective advocate for the community
  • Utilize strong interpersonal skills, verbal and written communication skills, and empathy to provide exceptional customer support
  • Investigate and resolve issues reported on the client's platform in a timely manner
  • Respond to user inquiries with high quality, speed, empathy, and accuracy
  • Use market-specific knowledge, signals, and insights to identify and implement scalable solutions
  • Gather, analyze, and utilize relevant data to develop ways to improve the user experience and drive business growth
  • Enforce clients Terms of Use by monitoring reports of abuse on the site and taking prompt action
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Required Skills and Qualifications:

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  • Strong personal resilience in a pressured environment
  • High adaptability and positive approach to challenges
  • Ability to make informed decisions and solve complex problems
  • Effective Time management & Prioritization skills
  • Ability to work collaboratively as part of a team
  • Ability to consistently meet Key Performance Indicators (KPIs) on time
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Benefits:

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  • Comprehensive Health Care
  • Extensive Training & Development opportunities
  • Free access to Group Scheme website
  • Free access to 24-hour Employee Assistance Programme (EAP)
  • Free access to Wellness Programme
  • Tax Saver Scheme
  • Bike to Work Scheme
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We recognize the collective strength found in diverse backgrounds, skills, and experiences. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

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