Community Experience Manager

We are seeking a Community Experience Manager to play a key role in shaping how learners experience community across their journey from operations and daily engagement to peer connection, support, and celebration.

This is a fast-paced and dynamic position that blends operations, events, volunteer leadership, and communications all working together to deliver an inclusive, energizing, and scalable community experience.

• Key Responsibilities:
• Manage and optimize our community platform including onboarding/offboarding flows, bot and automation setup, moderation systems, and permission structures.
• Be able to build and use data, dashboards, and feedback to monitor community health and implement improvements that scale.
• Recruit, onboard, and support a network of Community Leaders and Hackathon Volunteers who co-create learner experiences and offer peer support.
• Enable and guide volunteers to run learner-led initiatives including standups, onboarding sessions, community check-ins, and milestone events.
• Deliver impactful learner events, including monthly hackathons, webinars, and virtual meetups leading on planning, facilitation, communications, and follow-up.
• Write and manage learner-facing communications such as weekly newsletters, community announcements, onboarding guidance, and platform updates.
• Create engaging content that drives participation, celebrates learner and volunteer achievements, and fosters a sense of belonging.
• Gather feedback, testimonials, and reviews from learners to improve the experience and highlight the impact of the community.
• Collaborate with teams across Student Care, Careers, Learning Operations, Quality, and Product to ensure the community is aligned with and embedded in the broader learner experience and reacting to corporate need.
• Work cross-functionally with teams to ensure one voice/source of truth and consistent support delivery through community operations.
• Manage practical elements of learner onboarding experience, including distribution and onboarding of learner systems packs and coordination across other teams to ensure smooth onboarding experience.

• Qualifications or experience related to communications, marketing, internal communications, content creation, or similar are a strong advantage.
• Bonus: Qualification in coding, data analytics, or similar; qualifications, certifications, or short courses in community management, learning facilitation/teaching, event planning, or digital tools (e.g. Discord, Zapier, Notion).
• Active involvement in online learning or peer-led communities - as a participant, moderator, community leader, or event organiser.
• Demonstrated experience creating learner-focused content, such as blog posts, event promos, onboarding guides, social media posts, or community updates.
• Experience facilitating or co-facilitating virtual events - including standups, hackathons, webinars, study groups, or onboarding sessions.
• Confidence using digital platforms and tools - including chat-based communities (e.g. Discord, Slack), collaborative workspaces (e.g. Google Workspace, Notion), and basic automation tools (e.g. Zapier).
• Familiarity with learning management systems (LMS), community platforms, and educational technology tools commonly used in online learning.
• Experience with CRMs and email marketing platforms (e.g. Mailchimp, HubSpot) is an advantage - or the ability to demonstrate transferable skills in communications, learner engagement, or data-driven outreach.
• Comfortable working in remote and cross-functional teams, collaborating across departments such as education, support, marketing, or product.
• Awareness of industry standards and best practices in online communities - especially within technology or education spaces.
• Proven ability to adapt in fast-paced, evolving environments, manage multiple priorities, and contribute to a culture of continuous improvement and innovation.
• Community Activation: Knows how to welcome, engage, and motivate others - especially in online peer environments.
• Peer Empathy: Deep understanding of the learner mindset and the unique challenges of career-changing through tech education.
• Communication: Strong written communicator with a warm, supportive, and motivating tone. Able to write announcements, event blurbs, newsletters, and support messages.
• Event Coordination: Organised and detail-oriented when it comes to delivering events and managing logistics.
• Digital Fluency: Confident navigating Discord (or similar platforms), basic automations, shared calendars, and collaborative docs.

We encourage you to apply if you're excited about this role, passionate about the work, and believe you can bring value to our team.