Community Experience Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeCommunity Full time €45,000 - €60,000
Community Operations Analyst Job

We are looking for a detail-oriented Community Operations Analyst to assist our clients community and help resolve inquiries empathetically, accurately, and on time.

Duties and Responsibilities:

  • Support the client's community by helping to resolve inquiries promptly and effectively.
  • Become knowledgeable about the client's products and community standards to provide informed support.
  • Making well-balanced decisions and being an effective advocate for the community is crucial.
  • Strong interpersonal skills, verbal and written communication skills, and empathy are essential.
  • A strong bias towards doing what's right is required.
  • Investigate and resolve issues reported on the client's platform, such as requests for account support and reports of potentially abusive content.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Utilize market-specific knowledge, signals, and insights to identify scalable solutions to improve community support.
  • Analyze relevant data to develop ways to enhance the overall user experience on the site.
  • Enforce client Terms of Use by monitoring reports of abuse on the site and reviewing reported content within agreed turnaround times and standards of quality.
  • Identify inefficiencies in workflows and suggest solutions.
  • Recognize trends and patterns and escalate issues outside company policy to the global team.

About You:

  • You should be resilient with the ability to operate in a pressured and fast-paced environment.
  • High adaptability and a positive approach to challenges are necessary.
  • You must be able to make decisions.
  • Solving problems is also essential.
  • Effective Time management & Prioritization skills are required.
  • You should be able to work as part of a team.
  • Consistently hitting KPIs on time is expected.

Essential Competencies:

  • You should be fluent in the market language and English.
  • Cultural understanding of the market is crucial.
  • Experience working in an office environment is preferable.
  • You must be extremely reliable, consistent, and hard-working.
  • You should have a passion for ensuring a positive, safe user experience.
  • Flexibility in working in a fast-paced environment with different projects to work on is essential.
  • You should be able to learn new information quickly.
  • You must be eligible to work in Ireland full-time (Stamp 4 or Irish citizenship or European).

Equal Opportunity Employers:

We champion diversity and equality, creating inclusive workplace cultures and environments. We recognize the collective strength found in diverse backgrounds, skills, and experiences. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

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