Service Delivery Expertise

1 week ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €35,000 - €60,000
Service Advisor Role

We are seeking a highly skilled and motivated Service Advisor to join our team. As a key member of our aftersales department, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience when interacting with us.

The ideal candidate will have a strong passion for customer service, a keen eye for detail, and excellent communication skills. You will be responsible for managing the flow of information between the workshop, the rest of the dealership, and the customer, ensuring that all interactions are professional and courteous.

In this role, you will also be responsible for qualifying service needs, diagnosing vehicle running problems, and establishing an understanding and agreement with the customer of the work to be carried out. You will calculate workshop capacity, manage the handover and administration of Customer Service Vehicles, and explain the work carried out on vehicles to ensure customers' full understanding and authorisation.

You will also be required to maintain safe working practices, abide by the working rules and standards of the dealership, and maintain product knowledge on manufacturer brands. Additionally, you will be responsible for maintaining relevant systems, ensuring accuracy at all times.

This is an exciting opportunity to join a dynamic and ambitious team and contribute to the success of our business. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

Key Responsibilities:
  • Manage the flow of information between the workshop, the rest of the dealership, and the customer.
  • Qualify service needs and diagnose vehicle running problems.
  • Establish an understanding and agreement with the customer of the work to be carried out.
  • Calculate workshop capacity and manage the handover and administration of Customer Service Vehicles.
  • Explain the work carried out on vehicles to ensure customers' full understanding and authorisation.
  • Maintain safe working practices and abide by the working rules and standards of the dealership.
  • Maintain product knowledge on manufacturer brands.
  • Maintain relevant systems, ensuring accuracy at all times.
Requirements:
  • A proven track record in retail, hospitality, or customer services.
  • Impeccable appearance and well-presented to work in a corporate environment.
  • Good oral and written communication skills.
  • Excellent organisational skills.
  • Able to record accurately all relevant details.
  • Ability to 'up sell' additional work/accessories.
  • An ability to absorb and understand technical data and explain it to customers as required.
Benefits:
  • Employee Assistance Programme.
  • Industry Leading Training and Progression Plans.
  • Life Cover.
  • Social Club.
  • Bike to Work.
  • Days annual leave.
  • PRSA.
What We Offer:

We offer a comprehensive training program tailored to suit individual needs and can take six months or more to complete. During this program, you will receive training in the Joe Duffy Group process, database management, marketing, customer service, and everything you will require to have a successful career in aftersales.

Ideally, you will be able to demonstrate strong customer service, telesales, retail sales, or customer contact experience. You do not need to have motor experience but have a desire and understanding of the motor trade.

If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group, apply online today.

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