Customer Service Advisor

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomerService Full time €35,000 - €40,000
Job Description:

We are a family-owned business dedicated to the growth and development of our employees. Our team thrives in a positive working environment, with opportunities for progression, competitive remuneration packages, and exceptional training and development programs.

Main Responsibilities:
  • Handle customer inquiries and bookings for service or repair work
  • Determine workshop availability using our booking system
  • Liaise with colleagues regarding job details and any other queries
  • Contact customers after they have taken delivery of their vehicle to discuss satisfaction levels
  • Capture, record, and update customer information in our Keyloop DMS and supporting technologies
Requirements:
  • Prior experience in a similar role
  • Excellent administration and IT skills
  • Technical knowledge from a motor industry background
  • Excellent communication and interpersonal skills
  • Efficient time management and teamwork abilities
Benefits:

We offer a supportive and dynamic work environment, with opportunities for career advancement and personal growth. Our employees enjoy competitive remuneration packages, including benefits and perks that promote work-life balance.

Additional Information:

The successful candidate will be able to work efficiently as part of a team, with excellent communication and problem-solving skills. They will also possess a strong understanding of our Keyloop DMS and supporting technologies.



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