Hotel Front Desk Coordinator
4 days ago
Company Overview:
The Address Collective is a leading hospitality company that prides itself on delivering exceptional guest experiences.
We are seeking a highly skilled and customer-focused Front Office Assistant to join our team in providing top-notch service to our guests.
Job Description:
This role involves handling guest registration, managing front desk operations, and ensuring seamless check-in and check-out processes.
Main Responsibilities:
- Greet and register guests in a warm and welcoming manner.
- Manage reception floats and ensure accurate financial transactions.
- Maintain the highest level of personal and work cleanliness and hygiene.
- Ensure compliance with company regulations regarding health and safety, customer care, and security.
- Adhere to brand standards and maintain a professional image at all times.
- Be aware of hotel room availability and rates at all times.
- Communicate effectively with colleagues and guests.
- Provide excellent customer service consistently.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work under pressure and multitask.
- High school diploma or equivalent required; degree preferred.
- Prior experience in a customer-facing role an asset.
Benefits:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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