E-Commerce Customer Experience Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomerService Full time €45,000 - €62,000
Customer Experience Expert

We are re-defining e-commerce by combining community, shopping and entertainment into a platform tailored to individual needs.

Job Overview

The Customer Experience team is responsible for delivering the best possible user experience through process optimization, order management and problem-solving.

Key Responsibilities:
  • Interact with buyers and sellers using a customer-centric approach to ensure a positive experience
  • Resolve all customer issues related to payments, orders, shipments and general inquiries with high quality and in a timely manner
  • Become an expert in product, processes and systems to drive positive outcomes for users
  • Collaborate with other departments to troubleshoot, research and resolve open questions
  • Identify opportunities to reduce repeat contacts and improve the overall customer experience

You will be tasked with ensuring customers receive their ordered products as quickly as possible. If something goes wrong, you will ensure we do everything possible to make it right.



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