Mobility Technical Support Professional

2 weeks ago

Cork, Cork, Ireland beBeeTechnical Full time €50,000 - €60,000
Job Overview

This role is a key component of our Managed Services Team, working on a dedicated team to support an evolving IT environment.

The successful candidate will have exposure to different technologies including Microsoft Servers, Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), and the latest Microsoft applications & solutions.

Key Responsibilities:

  • Monitoring and management of customer infrastructure Provision accounts and equipment Desktop support for customers Supporting Windows Desktops, Outlook, Networks, Ms. Office, O365 Configuration of Microsoft Server, Exchange, Active Directory.
  • Maintain and build current documentation in place Hardware troubleshooting Interacting with and managing 3rd parties Application troubleshooting and support Imaging and Deployment Manage File Permissions and Access Rights Configuration and Support of Mobile Devices.

Role Requirements:

  • 2+ years experience in a mobile technical support environment (required)
  • Application Support 1st Level Windows Servers, Active Directory, Microsoft Exchange, MS Office Level 1 support Office 365 and Virtualization experience advantageous.
  • Customer Services, Call Handling Preferred accreditations and experience: Microsoft Specialist certification in Windows 10 A Microsoft MCP for Client or Server OS Comptia A+ Comptia Net+

Work Environment:

Candidates must be eligible to work full time and long term in the specified location or currently hold a valid appropriate long term work Visa to apply.

Required Skills:

Exposure to All Microsoft Operating Systems Windows Servers Virtualization Vmware, Citrix, Hyperv SMB Networking Environments Unified Communications Remote Access Solutions.

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