Customer Service Expert
3 days ago
This is a full-time, permanent position based in Cork, Ireland. We are seeking highly motivated and customer-focused individuals to join our support team.
The Role:- Provide excellent customer service via phone, email, webchat, and social media platforms.
- Solve problems for customers using knowledge gained in training.
- Use available systems and tools to effectively handle customer queries.
- Strive to achieve and maintain high service level statistics.
- Maintain a high level of first call resolution and quality assurance.
- Previous customer service experience is an advantage but not essential.
- Passion for providing exceptional service to clients.
- Excellent verbal and written communication skills.
- Fluency in written and spoken English is essential.
- A high level of accuracy and attention to detail.
- Strong computer skills are essential.
- Proven ability to deal with problems and solve them effectively.
- Strong attendance, performance, and adherence to policies are essential.
- Excellent training provided through our Academy Programme.
- Premium pay on weekends and bank holidays.
- A wellbeing programme focused on employee health and wellness.
- A health insurance discount programme.
- An employee assistance programme.
- A pension scheme and life cover.
- A Leap card tax saver.
- Free car parking.
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