Front Desk Professional

6 days ago

Bray, Wicklow, Ireland beBeeHospitality Full time €45,000 - €54,000
Job Opportunity

We are seeking a skilled Front Desk Professional to provide exceptional customer service and ensure a seamless experience for our guests.

This role involves being the first point of contact for visitors, providing a warm welcome, and handling all aspects of guest check-ins and check-outs with efficiency.

You will be responsible for managing reservations, responding to guest inquiries, and processing payments in a timely manner.

Key Responsibilities:
  • Ensure a positive first impression by greeting guests warmly and professionally.
  • Handle guest arrivals and departures smoothly, including processing payments and issuing room keys.
  • Manage reservations effectively, taking bookings via phone, email, or online systems.
  • Provide assistance to guests with their queries, special requests, and any issues that may arise during their stay.
  • Maintain a thorough understanding of hotel services, room availability, and pricing.
  • Process transactions accurately, handle cash and credit sales, and maintain accurate guest records.
  • Offer recommendations on local activities, dining options, and attractions to enhance the guest experience.
Required Skills:
  • Previous experience in a customer-facing role is essential.
  • Excellent communication and interpersonal skills are necessary for success in this position.
  • A high degree of organisational skills and attention to detail is required.
  • Familiarity with hotel reservation software and Microsoft Office Suite is advantageous.
  • A friendly, proactive, and customer-focused attitude is crucial.

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