
Culinary Operations Manager
1 week ago
A dynamic professional to lead the Food and Beverage operations, focusing on delivering exceptional guest experiences while maintaining high standards of quality and service.
Key Responsibilities
• Prepare annual departmental operating plans and budgets in collaboration with senior leadership.
• Monitor expenses and control costs, ensuring optimal financial returns and employee satisfaction.
• Develop business plans for Food & Beverage, aligning with outlet managers for yearly revenue and marketing targets.
• Communicate revenue targets to team members and support them in achieving collective goals.
• Create action plans to improve target areas based on revenue results and adjust payroll and expenses accordingly.
• Analyze daily and monthly results, implementing strategies to enhance average checks, covers, and profitability.
• Identify additional sales opportunities with the Events team to boost revenue.
• Drive promotions that deliver great dining experiences at a good value.
• Manage local food and beverage marketing programs and maintain system-wide initiatives.
• Monitor competitors and industry trends, ensuring all credit and financial transactions are secure.
• Work closely with key suppliers to ensure best-quality products and favorable pricing.
• Manage day-to-day staffing requirements, plan work, and establish performance goals for team members.
• Provide mentoring, coaching, and regular feedback to help manage conflict and improve performance.
• Educate and train team members on compliance with local laws and safety regulations.
• Participate in and lead training sessions, setting performance standards.
• Ensure employees have necessary tools and equipment to carry out job duties effectively.
• Conduct quarterly appraisals, providing guidance towards personal competency and technical training opportunities.
• Participate actively in recruitment processes, including screening applications, interviewing, and contract offers.
• Value employee retention and support programs focused on this area.
• Maintain food and beverage equipment in proper operational condition, cleaning regularly.
• Ensure facilities are cleaned, vacuumed, and stocked according to anticipated business volume.
• Notify engineering immediately of any maintenance needs.
• Establish and achieve quality and guest satisfaction goals.
• Respond promptly to guest questions, complaints, and requests to ensure high guest satisfaction.
• Review and approve menu design and concepts with Executive Chef.
• Conduct proper food and beverage inventory procedures, determining minimum and maximum stocks.
• Ensure security and proper storage of food, beverages, and equipment, replenishing supplies efficiently.
• Create action plans in response to Guest Service/Employee Satisfaction Surveys to maintain and improve topics as indicated by the results.
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