
Enterprise Renewals Specialist
2 weeks ago
We are seeking a skilled Renewals Manager to join our team in EMEA.
- This role will be responsible for managing a portfolio of Enterprise client renewals, ensuring timely retention and high renewal rates.
- The successful candidate will partner with the Enterprise Customer Success and Account Executives teams to maintain and grow our account base.
- They will own approximately 45 renewals quarterly for Enterprise customers in EMEA.
The Renewals Manager will be responsible for:
- Proactively managing a portfolio of Enterprise client renewals to ensure timely retention and high renewal rates.
- Partnering with the Enterprise Customer Success and Account Executives teams to maintain and grow our account base.
- Strategising with the Customer Success Manager and Account Executive on different renewal scenarios for each client.
- Leveraging the renewal event with customers to demonstrate business value, optimise multi-year subscriptions, and expand partnership with our customers.
- Directly negotiating all renewal terms with client procurement teams.
- Maintaining a 4-month rolling forecast and tracking all renewal activity in Salesforce.
To be successful in this role, you will need:
- 2+ years of experience in B2B SaaS Renewals, working with mid-level large, Enterprise Accounts.
- Significant experience negotiating with customers across EMEA, with the tenacity to manage extended and sometimes challenging negotiations with different cultural groups.
- Ability to work autonomously and with flexibility to accommodate the regions you are working across.
- Superior time management skills; excellent attention to detail.
You'll have the opportunity to work with a global company that values learning and development. Our benefits include full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve.
Our company culture is built around collaboration, innovation, and continuous improvement. We trust people to lead, make decisions, and follow through.
You'll see your impact and be part of a team that's shaping the future of education and skill-building.
We're committed to diversity and inclusion, and we welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
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