Desktop Support Specialist

2 weeks ago

Cork, Cork, Ireland beBeeSupport Full time €39,827 - €55,116
Job Opportunity

This is a desktop support role responsible for assisting users and migrating endpoints to cloud-managed solutions.

Key Responsibilities:
  • Provide support through email, remote, and telephone channels.
  • Contribute to the migration of endpoints from on-premises to cloud-based solutions.
  • Document changes in end-user support processes.
  • Perform hardware and software upgrades on related equipment.
  • Address network issues across various technologies and platforms.
  • Ensure implementation and support of security standards as required.
  • Support laboratory IT hardware and software systems.
  • Install, maintain, and replace IT peripherals.
  • Document fixes and procedures for all issues.
  • Assist with inventory management using the IT Asset Register.
  • Support Audio/Visual/IT equipment requirements.
  • Evaluate compliance with the Quality Management system and Health and Safety standards.
Essential Criteria:
  • A certificate or diploma in an appropriate IT area is essential.
  • Typically requires 2 years' experience in a similar position.
  • In-depth knowledge of supported Windows client operating systems is necessary.
  • Previous experience supporting hardware and software is required.
  • Strong analytical and problem-solving skills are needed.
  • Excellent documentation and communication skills are expected.
  • The ability to multitask and work effectively individually and as part of a team is crucial.
  • Superior customer service skills are vital.

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