Technical Platform Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeEngineer Full time €60,000 - €70,000

Job Overview

We are seeking an experienced Platform Engineer to join our team. The successful candidate will be responsible for providing support to the platform by working with internal and external users.

About the Role

  • The Platform Engineer will be engaged with all teams to continuously improve end-user experience and mature GreyMatter holistically.
  • This position reports to the Director of Platform Enablement.

Key Responsibilities

  1. Provide advanced troubleshooting support for GM capabilities (e.g. Detect, Investigate, Respond) and integrations (e.g. Google Chronicle, Crowdstrike, Microsoft Products).
  2. Tune and optimize GreyMatter integrations to improve performance and reliability (this occurs at both the global and customer level).
  3. Proficient in crafting API requests for testing and navigating internal/vendor documentation.
  4. Handle high impact/technical customer escalations when it comes to the GreyMatter platform.
  5. Triage and confirm user submitted bug reports. This includes extending the initial report to provide actionable context and examples for internal development teams to resolve.
  6. Provide production level context for platform/connector issues that were not caught in testing.
  7. Join production war room calls to assist with triage, support, and recovery of critical issues.
  8. Proactively investigate failures across the platform and escalate them where appropriate for review.
  9. Submit monitoring requests to product owners to deepen visibility around GM features for health and stability.
  10. Work with Development teams to correctly test solutions to handle bug requests in staging.

Requirements

  • Requires close collaboration with Product Management, Technical Operations, and Development teams to identify unusual issues with GM capabilities and connectors.
  • A strong troubleshooting mindset, attention to detail, and effective communication to cross functional teams will be crucial for success in this role.

Benefits

  • Opportunity to work on a cutting-edge platform.
  • Potential for career growth and professional development.

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