Sales Operations Director
5 days ago
We are seeking a highly skilled and experienced Sales Operations Director to join our Revenue Operations Team at Salesforce, Inc. This is an exciting opportunity to be a part of a fast-paced and dynamic team that drives business growth through strategic sales operations.
The Sales Operations Director will be responsible for leading a team of Contract Specialists in providing pre-sales internal support and guidance to Account Executives and Renewal Managers on complex sales transactions, including contract negotiations, quoting support, ongoing account license management, booking metrics, approvals, and escalations.
The ideal candidate will have strong leadership and team development skills, with the ability to drive successful outcomes amongst ambiguity and apply judgment independently to complex situations that require in-depth analysis and coordination across multiple departments.
Key Responsibilities:
- Leadership and Guidance
- Build strong relationships with Sales Leaders and provide guidance to them and their teams on complex sales transactions.
- Hire, train, and develop top talent.
- Coach and mentor a team of Contract Specialists to ensure consistent team development, growth, and performance.
- Accountability and Metrics
- Take accountability for measuring and achieving team success metrics.
- Collaboration and Escalations
- Work with business partners in Revenue Recognition, Collections, Deal Desk, and Legal to execute on deals and resolve any contract/customer issues.
- Handle escalations and make informed decisions that drive successful outcomes.
Requirements:
- Bachelor's degree or equivalent combination of education and experience.
- Prior management experience and/or training preferred.
- 6+ years sales, sales operations, or sales support experience.
- Excellent interpersonal skills; ability to articulate verbally and in writing, willingness to appropriately debate difficult issues; ability to think quickly.
- Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
- Salesforce application experience.
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