Customer Service Call Centre Representative

5 days ago


Dublin, Dublin City, Ireland beBeeCustomerService Full time €45,000 - €57,000
Job Overview

The primary objective of this role is to provide exceptional customer service by effectively managing incoming requests, providing timely support, and ensuring seamless communication with customers.

  • Welcome customers in a professional manner, identify their needs, and respond accordingly.
  • Handle incoming requests via phone and email, escalating issues when necessary.
  • Collaborate with supervisors to monitor and resolve outstanding issues, maintaining accurate records.
  • Streamline the process for customers, providing clear information and support.
  • Efficiently manage job assignments and dispatch engineers, adhering to established protocols.
  • Identify potential safety risks and implement corrective measures according to global safety procedures.

This position also entails providing administrative support to the broader team. Key skills and qualifications include:

  • Proven experience in call center operations.
  • Familiarity with dispatcher roles is advantageous.
  • Excellent administrative skills are essential.
  • Effective communication and interpersonal skills.
  • Previous customer service experience is beneficial.
  • Meticulous attention to detail.
  • Critical thinking and problem-solving abilities.
  • Proficiency in Microsoft Office applications.
  • Strong team player with excellent written and verbal communication skills.


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