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Rippling Customer Support Expert
1 week ago
Rippling is a cutting-edge company that simplifies workforce systems for businesses. Our goal is to empower employees and streamline administrative tasks.
As a key member of our Support team, you will play a vital role in ensuring the success of our customers. Your expertise will be invaluable in resolving issues related to our products, leveraging your knowledge to optimize customer experience.
This dynamic and fast-paced environment demands a high level of dedication and problem-solving skills. You will work closely with cross-functional teams to identify areas for improvement and contribute to product enhancements.
We prioritize candidate safety and respect our employees' time. We expect candidates to be proactive, flexible, and able to adapt quickly to changing job duties and responsibilities.
The ideal candidate possesses excellent written and verbal communication skills in English and German, with a minimum of 3 years of experience in a customer-facing role. Strong organizational skills, attention to detail, and the ability to prioritize tasks are essential.
- Supporting customers and resolving issues related to our products
- Taking charge of customer issues from start to finish
- Leveraging phone, chat, email functionality, and video conferencing to help customers
- De-escalating and resolving issues through platform and industry expertise
- Becoming a product expert and go-to resource for both customers and coworkers
