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Multilingual Customer Support Professional
3 weeks ago
We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to customers across the EMEA region.
You will work with both internal contacts and external customers to ensure timely fulfillment of orders, manage customer inquiries, and resolve issues in a professional and courteous manner.
To succeed in this role, you must have strong communication skills, be fluent in English and French, and have experience in a customer-facing environment. You should also be able to work independently and as part of a team, with excellent problem-solving skills and attention to detail.
- Providing exceptional customer service and support to customers across the EMEA region.
- Managing customer inquiries and resolving issues in a professional and courteous manner.
- Working with internal contacts and external customers to ensure timely fulfillment of orders.
We offer a competitive salary, defined contribution occupational pension, medical insurance, and long-term disability (income protection) benefits. You will also receive training and development opportunities to help you grow in your career.
This is a fixed-term role with a 1-year contract based in Galway, Ireland. We believe in equal opportunity for all and are committed to ensuring that all individuals have an opportunity to apply for positions without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
Key Responsibilities:
- Provide customer service and support to customers across the EMEA region.
- Manage customer inquiries and resolve issues in a professional and courteous manner.
- Work with internal contacts and external customers to ensure timely fulfillment of orders.
Requirements:
- Fluency in English and French.
- Experience in a customer-facing environment.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
