Senior Customer Growth Specialist

22 hours ago

Cork, Cork, Ireland beBeeRetention Full time €60,000 - €100,000
Job Description

The primary objective of the Retention Sales Manager is to ensure long-term customer satisfaction and loyalty by maintaining and growing our existing customer base.

Key Responsibilities:
  • Customer Value Management: Focus on maximizing value from existing customers, proactively managing escalations to maintain high satisfaction levels.
  • Rewal and Upsell Coordination: Collaborate with account teams to review renewal opportunities, coordinate strategies to maximize revenue.
  • Proactive Customer Engagement: Leverage deployment data to engage with customers, aim to retain and grow annual recurring revenue by addressing customer needs and opportunities.
  • Cross-Functional Collaboration: Work closely with account managers and customer success managers to address customers at risk of churn, develop strategies to mitigate churn and enhance customer loyalty.
  • Quotation and Pipeline Management: Issue quotations in a timely manner to support sales processes, manage sales pipeline effectively to ensure consistent revenue flow.
  • Revenue Planning and Forecasting: Complete accurate revenue planning and forecasting to inform strategic decisions, ensure forecasts reflect current market and customer status.
  • Channel Engagement: Engage with channel teams to scale retention efforts through partnerships, collaborate with partners to enhance retention motions and expand customer reach.
  • KPI Reporting and Market Analysis: Report on key performance indicators to track progress, identify areas for improvement, analyze market opportunities and challenges to inform retention strategies and business decisions.

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