Customer Experience Advocate
7 days ago
Deliver Exceptional Customer Experiences
As a Global Technical Support Representative, you'll be part of a team that delivers amazing service and technology. Our business is built on making customers happy, and we're committed to ensuring you have the skills and support to be successful in your role throughout your career.
Your Key Responsibilities:
- Provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.
- Assist sellers and homeowners during and after system installation and commissioning.
- Troubleshoot issues related to installations remotely via phone, email, and live chat.
- Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.
Requirements:
- Prior experience in Technical Support, Electronics, or electrical support.
- Ability to read, write, and speak English fluently.
- Aptitude and detail orientation to prepare technical support reports.
- Comfortable resolving customer issues before escalating to the next level.
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