
Senior Business Operations Manager
1 week ago
The successful candidate will support the Head of Business Operations and team in ensuring efficient operation within required timeframes.
This key role plays a pivotal part in enhancing operational efficiency and customer experience by designing, implementing and monitoring business processes across the department.
You will join a professional and collaborative team during an exciting stage of project development.
Key Responsibilities:
- Lead, motivate and support the team in line with company leadership principles; deputise for the Head of Business Operations on HR, people management and efficiency planning matters.
- Collaborate cross-functionally to design and optimise end-to-end staff and customer journey processes, driving improvements and implementing business change.
- Research, map and refine processes to enhance the customer journey, working closely with Insight, BI and Analytics teams to deliver effective improvement plans.
- Partner with IT to identify opportunities for automation and digitalisation to streamline operations and improve the customer experience.
- Develop and deliver clear, engaging reporting mechanisms to track and demonstrate progress against departmental objectives.
- Conduct regular performance appraisals, identifying development needs and implementing targeted improvement plans for team members.
- Ensure accuracy and attention to detail in all data exchanged with customers and production teams.
- Prioritise effectively under pressure, managing conflicting demands while maintaining high-quality outcomes and meeting tight deadlines.
- Build strong relationships across all levels of the organisation; demonstrate excellent interpersonal, verbal and written communication skills.
- Maintain positive working relationships, while ensuring absenteeism and lateness are minimised within the team.
- Carry out additional reasonable duties as required, ensuring compliance with company policies, including Equal Opportunities, Harassment, Health & Safety and Training.
Job Details:
- Based: Strabane
- Hours: 39-hour working week
- Type: Full-time Permanent
Why Join?
- Great team culture with local roots and international reach
- Competitive salary and long-term career potential
- Real input into how systems and support processes are shaped going forward
Location: Strabane
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