Renewals Business Growth Specialist

4 days ago


Dublin, Dublin City, Ireland Asana Full time

As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning. The Renewals team is an integral part of Asana's success, partnering with customers and internal stakeholders to ensure Asana customers are set up for continued success from their Asana investment.

About the Role
  • You will be responsible for managing client renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction.
  • Your primary focus will be on protecting revenue, incentivizing multi-year agreements, and securing renewal contracts in advance of expiration.
  • You will engage decision makers to understand customer needs and demonstrate account management capabilities to bring renewal to closure.

What You'll Achieve:

  1. Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration.
  2. Understand customer needs and demonstrate account management capabilities to bring renewal to closure.
  3. Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time commitments.
  4. Responsible for managing quote to close processes for all renewals within an assigned territory.
  5. Effectively defend against competitive pressures
  6. Maintain and report an accurate rolling 90-day forecast of renewals
  7. Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to navigate complex customer requests

Required Skills and Qualifications:

  • 2-5 years of experience with software/subscription renewals or account management - SaaS a plus
  • Fluency in German
  • Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement
  • Excellent organizational and time-management skills. Detail oriented written and verbal communication skills.


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