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Customer Service Operations Specialist
1 week ago
Zurich is one of Ireland's leading insurance companies, providing a wide range of general and life insurance products and services.
Job SummaryWe are seeking an Operations Administrator to focus on delivering exceptional customer experiences and understanding customer needs.
The successful candidate will work in a dynamic environment, handling queries and requests related to our Corporate and Individual Pensions, Investments & Protection Plans.
This role may be available part-time or full-time, depending on the best fit for the company and the individual.
Your Role as an Operations Administrator- Ensure that customers come first by providing timely and accurate processing of client/member requests through the new business stage/life cycle of their policies.
- Process requests in accordance with product rules and company procedures.
- Deal with clients/members, brokers/employers, and other stakeholders over the phone.
- Handle complaints professionally and efficiently.
- Interact with other areas of the business to improve how we work.
- Good working knowledge of Microsoft Word and Excel.
- A Third-Level Qualification in a relevant area.
- Progress towards a relevant professional qualification meeting Central Bank Minimum Competency Requirements.
- Previous administration experience is an advantage.
- Excellent attention to detail and interpersonal skills.
- Able to work in a dynamic team environment, well organized, results-driven, and capable of working to tight deadlines.
- Good communication and interpersonal skills.
Zurich employs over 1,000 people across its locations in Dublin and Wexford. We offer flexible working models and opportunities for further training and development.
We value diversity, inclusion, and equity among our professionals, regardless of gender, disability, LGBTQ+, race, ethnicity, generations, belief, etc.
