Senior Client Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCareer Full time €50,000 - €70,000

Job Description

Nutritics is a global leader in the food management software industry, connecting clients and customers to reliable food information. As a Senior Customer Engagement Specialist, you will be part of a team that delivers significant global growth and empowers customers to make better informed food choices.

Key Responsibilities:

  • Provide 'business as usual' support to tier 1, 2 & 3 clients.
  • Respond promptly to customer inquiries through various channels.
  • Maintain a positive, empathetic, and professional attitude at all times.
  • Know our products inside and out to answer questions efficiently.
  • Liaise with the onboarding and projects team to ensure smooth customer transitions.
  • Liaise with customer success managers (CSMs) and product teams on customer issues.
  • Liaise with sales/CSMs when an upsell opportunity becomes apparent.
  • Log technical issues, take ownership, and mobilize the development team as needed.
  • Maintain a detailed record for each customer, including licence details, interactions, transactions, and comments.
  • Mentor junior team members and delegate queries as necessary.

Required Skills and Qualifications:

  • The ability to prioritize and multitask, with excellent time management and organizational skills.
  • Experience in collaborative cross-functional work and being empathic and articulate.
  • Excellent communication skills.
  • A sense of responsibility - taking ownership and following through with queries.
  • Passion about Nutritics and bringing enthusiasm to work daily.
  • 1-2 years experience in a similar role.
  • Third level qualification is desirable but not essential.
  • Fluent spoken and written English.
  • Previous experience in Foodservice and/or nutrition is an advantage but not essential.

Benefits:

  • 25 days annual leave (plus public holidays).
  • Training & Development Programmes.
  • Excellent work life balance policies - Summer hours, Enhanced parenting leave options etc.
  • Generous personal Health & Wellbeing budget.
  • An excellent remuneration package.
  • Unparalleled opportunities to a rewarding & diverse career path.
  • An experienced knowledgeable peer group.

Career Progression and Development:

  • Recognition as a key part of the team that continues to deliver significant global growth - feel and see the impact of your individual contributions.
  • Opportunity to learn from working alongside an experienced management team and market leading clients around the world.
  • Bi-annual performance review and individual career development plan.

Working with Us:

  • We are a people-focused company, prioritizing our team's career and well-being.
  • We strive to maintain a 'team first' culture, emphasizing open communication, no ego, integrity, and teamwork.

  • Senior Client Support Specialist

    6 days ago

    Dublin, Dublin City, Ireland beBeeClient Full time €40,000 - €50,000

    Job DescriptionAs a Client Service Executive, you will play a vital role in providing exceptional support to our team of Directors, Associate Directors, and Senior Private Client Advisers. Your primary responsibility will be to ensure seamless client communication, delivering tailored solutions that meet their unique needs.Key Responsibilities:Provide...

  • Senior Client Partnerships Specialist

    4 days ago

    Dublin, Dublin City, Ireland beBeeClient Full time €50,000 - €80,000

    Job Title: Senior Client Partnerships SpecialistJob OverviewThis is an exciting opportunity to join a leading global professional services provider. As a Senior Client Partnerships Specialist, you will play a pivotal part in maintaining strong client relationships and supporting the expansion of services across the wider business.The ideal candidate will...

  • Key Client Support Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBeeClientService Full time €52,000 - €74,000

    Client Service Specialist RoleWe are seeking a highly skilled Client Service Specialist to provide exceptional support to our clients. As a key member of the team, you will be responsible for delivering superior client service, achieving business objectives, and fostering strong relationships with insurers.This is an excellent opportunity for a motivated...

  • Senior Client Operations Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeClient Full time €40,000 - €80,000

    Job DescriptionAs a Senior Client Manager, you will play a pivotal role in the Business Partnership team. This leadership position involves overseeing multiple projects, collaborating with specialists across various disciplines, and ensuring best-in-class delivery across all touchpoints.Key responsibilities include managing day-to-day operations of the...

  • Client Support Expert

    7 days ago

    Dublin, Dublin City, Ireland beBeeProblemSolving Full time €35,000 - €42,000

    Delivering Exceptional Client SupportRole Overview:This is an exciting opportunity for a highly motivated individual with excellent communication skills and a strong problem-solving attitude to join our Client Support Team.As a Customer Care Specialist, you will provide consultative support to clients, resolving technical issues and ensuring customer...

  • Senior Client Solutions Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Enterprise Ireland Full time

    OverviewSenior Client Solutions Specialist - Disruptive Technologies Innovation Fund (DTIF) at Enterprise Ireland. Location options: Dublin, Cork, Shannon, Athlone, Galway (subject to capacity). Salary: €81,475 to €100,064, rising to €103,138 & €106,220 by Long Service Increments. Applicants will commence on the minimum point of the scale.The...

  • Senior Client Solutions Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Enterprise Ireland Full time

    OverviewSenior Client Solutions Specialist - Disruptive Technologies Innovation Fund (DTIF) at Enterprise Ireland.Location options: Dublin, Cork, Shannon, Athlone, Galway (subject to capacity).Salary: €81,475 to €100,064, rising to €103,138 & €106,220 by Long Service Increments.Applicants will commence on the minimum point of the scale.The Disruptive...

  • Client Scheduling Associate

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Resources - Office Support Full time

    My client is looking for someone that has 2+ years of experience in customer service to be a booking specialist within their customer service department in their offices in South Dublin. Tasks Working as part of a team, efficiently and professionally process and log inboundtelephone and email enquiries. Act as a trusted point of contact for all vehicle...

  • Senior Client Liaison Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeRelationship Full time €50,000 - €80,000

    Effective Client Relationship Management is crucial in today's fast-paced business environment. The role of a Client Relationship Manager involves acting as the primary point of contact for clients and partners, fostering strong relationships and driving growth.Job DescriptionThis position requires a high degree of professionalism, attention to detail, and...

  • Client Growth Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeGrowth Full time €95,000

    Client Growth SpecialistWe are seeking a skilled Client Growth Specialist to manage the full sales cycle and build strong relationships with potential customers.Work with experienced mentors to identify new business opportunities, develop targeted sales strategies, and close dealsEstablish and maintain positive relationships with clients across assigned...