Workvivo Onboarding Project Coordinator
6 days ago
About the Role
We are seeking an experienced Customer Success Lead to join our onboarding project team. In this role, you will be responsible for leading the onboarding process for new customers, ensuring a seamless and successful implementation of our platform.
As a key member of our team, you will work closely with customers to understand their needs and develop customized solutions. Your primary responsibility will be to manage multiple customer projects simultaneously, ensuring timely delivery and meeting customer expectations.
You will also be responsible for delivering high-quality training and support to customers, including creating customized training plans, delivering workshops, and providing ongoing support through various channels. Strong communication and interpersonal skills are essential for this role, as you will be working with customers, stakeholders, and internal teams to ensure successful outcomes.
To succeed in this role, you must have exceptional business acumen, including experience in software project implementation and a customer-first mentality. You will be expected to maintain accurate records, communicate effectively with stakeholders, and identify opportunities for growth and improvement.
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