Technical Account Management Lead

6 days ago


Dublin, Dublin City, Ireland Amazon Full time
About the Role

As an Enterprise Support Manager at Amazon, you will play a critical role in shaping the success of our enterprise customers. This position involves leading a team of Technical Account Managers who provide technical guidance and support to our largest customers.

Responsibilities:
  1. Develop Strategic Plans: Work closely with sales leadership to develop plans for successful launches and operations of business-critical applications on AWS.
  2. Conduct Operations Reviews: Regularly review operations with customers to identify areas for improvement and drive initiatives to enhance their AWS experience.
  3. Cultivate Customer Relationships: Foster strong relationships with key stakeholders, including C-level executives, to understand their needs and preferences.
  4. Manage Team Performance: Develop and manage a high-performing team of Technical Account Managers who deliver exceptional results.

This role demands a unique blend of technical expertise, leadership skills, and customer-centric approach.



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