Senior Customer Service Manager

1 week ago


Bray, Wicklow, Ireland beBeeDuty Full time €35,000 - €46,000
Job Overview

The Front Office department of a prestigious resort has an opening for a Duty Manager. This role presents opportunities for ongoing training and complimentary transportation to and from the nearest hub.

About the Position

This award-winning property is nestled in the Wicklow mountains on the world-famous Powerscourt Estate. Our goal is to create exceptional experiences for our guests with talented team members.

Responsibilities
  • Maintain high standards of customer service at Reception.
  • Oversee daily operations, providing feedback to staff and managing payroll and personnel databases.
  • Supervise, train, and inspect the performance of assigned FOH personnel, ensuring adherence to hotel standards.
Requirements
  • Familiarity with Opera System essential.
  • Excellent verbal communication skills for clear information conveyance.
  • Strong leadership abilities and initiative.
  • Great interpersonal and customer service skills.
  • Quick decision-making and problem-solving capabilities.
  • Effective time management.
  • Responsible, goal-oriented, and organized.
  • Attention to detail and ability to multitask.
  • Confident, proactive, and willing to take challenges.
  • Good listening skills and ability to follow direction from higher-level individuals.
Benefits

Ongoing training and complimentary transportation to and from the nearest hub make this an attractive opportunity.



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