
Motor Sector Operations Coordinator
5 days ago
Motor Sector Service Coordinator Position
">- Schedule and Manage Service Appointments:
- Optimize workshop capacity to ensure seamless operations.
- Effectively communicate with customers, addressing their queries in a clear and professional manner.
- Liaise with Technicians:
- Convey customer concerns to the technical team, facilitating accurate diagnosis and prompt resolution.
- Coordinate Customer Interactions:
- Keep customers informed about the status of their service appointments through regular updates.
- Process payments, resolve billing queries, and maintain accurate records of all interactions.
Key Requirements:
- Experience: A background in service administration, preferably within the automotive industry.
- Communication Skills: Excellent interpersonal skills for effective communication with internal teams and external customers.
- Organizational Skills: Strong ability to multitask and prioritize tasks efficiently.
- Technical Skills: Proficient with Microsoft Office Suite applications.
- Problem-Solving Skills: Proactive approach to problem-solving with a focus on delivering exceptional customer satisfaction.
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