Motor Damage Claims Leader

1 week ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €75,000 - €95,000
Claims Motor Damage Manager Job Description

The role of Claims Motor Damage Manager is a senior position that requires exceptional leadership skills and experience in claims handling. As a manager, you will be responsible for leading a team of motor damage claims handlers and ensuring that all claims are processed efficiently and effectively.

Key Responsibilities:
  • Manage the workload of the team, ensuring that quality and service metrics are met consistently
  • Lead the motor damage team to achieve personal and departmental goals through performance coaching
  • Effectively use workforce management tools to load balance and resource to demand
  • Develop clear performance and development plans, support talent development, succession planning, and technical development of the wider Claims team
  • Empower the team to proactively identify operational and process improvements for the benefit of the customer and the department
  • Work closely with the Claims leadership team to identify and implement areas of operational efficiency and process improvement aligned to the Customer Model
  • Collaborate with Claims Management to implement vendor contracts and monitor service delivery against agreed KPI's
  • Monitor ALAE spend, sharing knowledge and trends with Motor Injury and Claims Insights Analytics teams
  • Strictly manage compliance with CPC across the team, in respect of claims handling process and supervising and supporting staff through their MCC qualification
  • Be responsible for the claims quality assurance process in conjunction with the operational support team
  • Utilize robotics and AI to simplify and streamline the customer's Claims experience
  • Supervise the team's Complaints Management process; coordinate data gathering, investigation, and issuing/approving formal Financial Service and Pensions Ombudsman and Financial Services Ombudsman responses
Requirements / Skills & Experience:
  • Minimum 3 years' claims handling experience, ideally within damage claims
  • Demonstrable leadership skills/experience - minimum 2 years
  • CIP, Dip CII, Grandfathered or ACII qualification
  • A proven track record of Customer Service delivery, against relevant targets (e.g., service level agreements, targets, and quality metrics)

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