Process Change Manager

6 days ago

Dublin, Dublin City, Ireland beBeeCompliance Full time €60,000 - €85,000
Operational Excellence Specialist

Drive strategic process change, optimisation, and automation within Operations to enhance efficiency, compliance, and customer satisfaction.

Key Responsibilities:
  • Collaborate with senior leaders to develop a comprehensive process roadmap aligned with business objectives and regulatory standards.
  • Lead the transformation of systems and processes across financial services products (loans, leasing, retail, wholesale).
  • Deliver operational efficiency and productivity improvements that strengthen service delivery and reduce risk.
  • Oversee user acceptance testing for all system changes impacting Operations, ensuring accuracy, compliance, and customer impact assessment.
  • Act as subject matter expert for Operations in financial services projects, providing deep process and controls knowledge.
  • Implement process enhancements with measurable benefits in customer experience, cost reduction, and compliance.
  • Conduct post-implementation reviews to ensure delivery against objectives and regulatory obligations.
  • Partner with key stakeholders (Project, Product, Risk, Compliance, IT) to ensure operational changes are controlled, compliant, and well-integrated.
  • Maintain accurate, up-to-date operational procedures in line with regulatory and business changes.
  • Support training and knowledge transfer within Operations to embed process and system enhancements.

For success, you need to be: an analytical thinker with a strong grasp of financial services processes and controls, self-motivated with excellent organisational skills, customer- and change-focused, with an eye on efficiency, risk, and compliance, strong influencing skills with the ability to communicate effectively across all levels, collaborative and solutions-focused, able to balance regulatory requirements with commercial goals.

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