Support Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeOperations Full time €100,000 - €120,000
Job Title

We are seeking a highly skilled Operations Support Specialist to join our team in Dublin.

This is an exciting opportunity to work with our SaaS solutions, ensuring their reliability, performance, and availability. You will be a key member of our team, working closely with engineering and customer success teams to provide world-class support, manage incidents, and drive continuous service improvements.

Key Responsibilities:
  • Monitor and maintain the health of SaaS environments to ensure high availability and optimal performance.
  • Investigate and resolve incidents, problems, and service requests within agreed SLAs to maintain client service standards.
  • Participate in root cause analysis and post-incident reviews for major outages, contributing to service improvement strategies.
  • Implement and manage changes to cloud environments following ITIL best practices, ensuring compliance with industry standards.
  • Utilize observability and monitoring tools like DataDog and PagerDuty to identify and respond to service degradations proactively.
Requirements:
  • Cloud Expertise: Hands-on experience with Azure and/or AWS cloud platforms.
  • Database Skills: Hands-on experience in PostgreSQL and Oracle administration and optimization.
  • Containerization Knowledge: Experience with Kubernetes and Azure Kubernetes Service (AKS).
  • Tool Proficiency: Proficiency in observability and incident response tools like DataDog and PagerDuty.
  • ITIL Familiarity: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Service Request Management.
  • Managed Services Experience: Experience working in Managed Services or SaaS Support environments.

Benefits: As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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