Service Delivery Excellence Lead

5 days ago

Cork, Cork, Ireland beBeeLeadership Full time €60,000 - €90,000
Job Description

The MSA Program Manager is responsible for leading the Digital MSA teams, maintaining strong client relationships, managing service delivery, and driving continuous improvement across multiple managed services agreements.

  • Oversee and manage the delivery of multiple managed services agreements to ensure client satisfaction and service quality.
  • Maintain strong client relationships, understanding their needs and business objectives.
Key Responsibilities:
  • Coordinate with cross-functional disciplinary teams to align services with client expectations and company standards.
  • Monitor service performance metrics and implement continuous improvement strategies across managed services agreements.
  • Manage contract negotiations, renewals, and expansions with clients.
  • Ensure compliance with legal, regulatory, and contractual obligations.
  • Provide leadership and guidance to the managed services teams, fostering a culture of excellence and accountability.
  • Support training and continuous development initiatives for team members.

This role requires a unique blend of technical knowledge, business acumen, and interpersonal skills. The ideal candidate will have experience in managing teams, driving continuous improvement, and ensuring compliance with regulatory requirements.

  • Delivery Excellence Partner

    1 week ago

    Cork, Cork, Ireland beBeeCustomer Full time €36,000 - €42,000

    Job DescriptionWe are seeking a dedicated and motivated individual to join our team as a Customer Delivery Driver. As a key member of our delivery team, you will be responsible for delivering excellent customer service and ensuring that our customers receive their orders on time.Your role will involve loading vans with customer orders, navigating through...

  • Service Delivery Director

    1 week ago

    Cork, Cork, Ireland beBeeLeadership Full time €60,000 - €80,000

    Job Title: Service Delivery DirectorThe Regional Manager plays a pivotal role in spearheading operational excellence across Cork city and County services. This position requires exceptional leadership, vision, and strategic planning to drive service delivery, governance, and compliance.About You:A postgraduate qualification in Social Care or healthcare...

  • Service Delivery Director

    2 weeks ago

    Cork, Cork, Ireland beBeeRegional Full time €60,000 - €85,000

    Job OverviewA Regional Manager is required to lead and support operational managers in service delivery, governance, and compliance.The ideal candidate will have a qualification in Social Care or relevant experience, strong leadership skills, and proven ability in operational efficiency.Key Responsibilities:Lead and support operational managers in service...

  • Investor Service Delivery Lead

    6 days ago

    Cork, Cork, Ireland beBeeService Full time €60,000 - €90,000

    Investor Services Supervisor Job DescriptionThis role focuses on delivering exceptional investor services, ensuring seamless interactions between clients and investors. As a key member of the team, you will be responsible for managing day-to-day activities, delegating tasks, and performing thorough reviews of capital activity, wire transfers, AML, FATCA, and...

  • Lead Architectural Delivery

    21 hours ago

    Cork, Cork, Ireland beBeeExperience Full time €70,000 - €80,000

    Job Title: Architectural Delivery LeadAre you a motivated and experienced architect looking to take on a leadership role in architectural delivery?We are seeking an Architectural Delivery Lead to join our team. As a key member of our design and delivery team, you will be responsible for leading the architectural delivery of major large-scale development...

  • Project Delivery Lead

    1 week ago

    Cork, Cork, Ireland beBeeProject Full time €90,000 - €120,000

    Job Summary:The Project Delivery Lead will be responsible for the successful delivery of projects to time, within budget and to specification. This includes overseeing and monitoring the project lifecycle around schedule, interface, cost, variations, contract and risk.Responsibilities include developing a comprehensive Project Execution Plan, ensuring the...

  • Service Delivery Manager

    2 weeks ago

    Cork, Cork, Ireland Version 1 Full time

    OverviewThe Service Delivery Manager works within Version 1's Public Sector team. The role focuses on building and maintaining a solid customer relationship with a large client to consistently deliver high satisfaction ratings and strong financial performance for Version 1.ResponsibilitiesManage all 3 sides of the Strategic Triangle – Customer...

  • Service Delivery Professional

    2 weeks ago

    Cork, Cork, Ireland beBeeDelivery Full time €42,000 - €77,000

    Job DescriptionWe are seeking a Service Delivery Professional to join our team. The successful candidate will be responsible for ensuring the day-to-day delivery of services to clients.The ideal candidate will monitor weekly all cases and requests coming from clients, act as the single point of contact for service-related queries, prioritize and escalate...

  • Expert Digital Service Delivery Specialist

    2 days ago

    Cork, Cork, Ireland beBeeService Full time €98,000 - €124,000

    Job Title:Service Delivery ManagerWe are seeking a highly experienced Service Delivery Manager to lead our digital managed service agreements teams. This role will be instrumental in maintaining strong client relationships, managing service delivery, and driving continuous improvement.The ideal candidate will have experience in leading IT/OT systems on life...

  • Service Lead

    2 weeks ago

    Cork, Cork, Ireland beBeeLeadership Full time €40,000 - €48,000

    Job Title: Service LeadAbout the Role:Nua Healthcare Services is seeking a skilled and motivated individual to join our team as Service Lead. As a key member of our staff, you will be responsible for ensuring the smooth operation of our centre, supporting individuals in reaching their full potential.Key Responsibilities:Supporting the Centre on a full-time...