Highly Skilled Outsourced Activities Professional Required

5 days ago

Dublin, Dublin City, Ireland beBeeCompliance Full time €50,000 - €75,000
Job Title: Outsourced Activities Controller

Job Description:

We are seeking a seasoned outsourced activities controller to join our team. As a key member of our organization, you will be responsible for ensuring the quality and compliance of outsourced activities delegated to partners.

About the Role:

The successful candidate will act as a second line of defense by monitoring and testing the performance, compliance, and quality of outsourced activities. This will involve:

- Monitoring and testing delegated activities to partners, including Sales and Distribution Processes, Subscriptions Process, Claims and Complaints Handling, Adherence to defined SLA's, Fraud, Freedom of Services (FOS) checks, AML checks, BCP checks, Data protection and Information technology and security.

- Analyzing data from scorecards collected by the first line to monitor the partner's performance on the above-mentioned delegated activities

- Delivering consolidated reports of control results on partnerships

- Liaising with Risk function to ensure control results are integrated into our risk assessment and monitoring framework

- Maintaining strong communication with internal stakeholders to ensure continuous alignment with compliance standards and any new requirements

Partner onsite and/or remote controls:

- Performing onsite and/or remote controls of partner processes, procedures, and systems to ensure activities align with contractual obligations, quality, and regulatory standards

- Pre control: coordinating control preparation by leading contractual review, cross-departmental meetings, sample selection, and assessment of issues raised

- Control: conducting meetings with relevant partner functions to assess processes, monitor performance, and address issues identified during the pre-control phase

- Post control: debriefing stakeholders and management team on potential gaps and results, drafting detailed report to document results and measurement of key areas including risk assessment

- Assessing the partner remediation plans followed up by the first line of defense in case of identified weaknesses and defining the corresponding effectiveness

- Monitoring and assessing additional ad-hoc gaps identified within different business teams

Key Responsibilities:

- Maintaining up-to-date procedures due to operational changes or regulatory requirements

- Identifying system and process gaps and initiating the implementation of corrective measures

- Participating in project work

- Providing support on training and preparation of training programs

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