Key Leadership Position

10 hours ago

Cork, Cork, Ireland beBeeLeadership Full time
Job Title: Team Lead

This is a key leadership position that requires a strong individual with excellent people management skills. As a team lead, you will be responsible for providing daily leadership and promoting the development of 15-20 Analyst team members.

Responsibilities:

You will identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will also oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. Additionally, you will effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-one's, hiring, training, and development of employee performance.

Requirements:
  • Experience in a people management capacity in a large or multi-site dynamic environment supervising 15+ frontline employees.
  • Knowledge of data reporting and excellent analytical skills.
Preferred Qualifications:
  • Knowledge of contact centre management tools, processes, procedures, and performance metrics, and can innovate and improve as needed.
  • Excellent influencing skills and ability to work with key business partners.
  • Prioritises coaching needs and experience in developing employees to achieve optimal results.
  • Leads a standard for high-quality work by consistently meeting and exceeding performance goals.
What We Offer:

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.

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