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Multilingual Customer Support Specialist

1 week ago

County Dublin, Ireland Lingo Recruitment Full time

Job Overview

Lingo Recruitment seeks a skilled Multilingual Customer Support Specialist to provide exceptional service to our clients. As a German and Dutch speaking representative, you will be the first point of contact for customers, handling inquiries via phone, email, and chat.

Salary and Benefits

The successful candidate will receive a competitive salary of €34,200 (inclusive of location allowance) plus bonus and relocation package (up to €800). After one year with the company, benefits include pension, education assistance, disability benefit, employee discounts, bike-to-work scheme, annual leave, maternity/paternity leave, and subsidized healthcare.

Responsibilities

  • Provide prompt responses to customer inquiries via multiple channels
  • Assist customers with product information, order placement, and issue resolution
  • Maintain accurate records of customer interactions in the CRM system
  • Collaborate with sales and shipping departments for efficient resolution of customer inquiries
  • Stay updated on product knowledge and industry trends

Requirements

  • Fluency in Dutch and English
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and ability to handle irate or difficult customers
  • Detail-oriented with ability to manage multiple tasks and prioritize workload
  • Team-oriented environment with positive work culture

Additional Skills

  • Customer service skills
  • Administrative duties
  • Fluent German language proficiency