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Customer Engagement Lead

7 days ago

Dublin, Dublin City, Ireland Greenjobs Ltd Full time

At Greenjobs Ltd, we are partnering with a world-renowned leader in energy supply, management services, and electric mobility to accelerate the transition to a more sustainable energy future.

This collaboration involves developing tailored solutions to meet the evolving needs of over 61 million customers worldwide, including households, small businesses, enterprises, and municipalities.


The Position:

We are looking for an experienced Customer Success Manager to oversee post-sale customer relationships for Demand Response customers in Ireland.

This role will collaborate with the Energy Markets and Operations teams to ensure effective customer communications during onboarding, enrollment, and testing.

You will be responsible for serving as the primary point of contact for Ireland Demand Response and Flexibility customers, addressing queries related to payments, performance, and program rules.


Your Key Tasks:
  • Build strong relationships with customers to drive long-term loyalty
  • Develop and implement targeted customer engagement strategies
  • Ensure seamless customer onboarding and account management processes

As a dedicated professional with a passion for energy sector transformation, you will excel in this role if you possess excellent customer-facing skills and a commitment to delivering exceptional service.