Digital Transformation Visionary

4 days ago

Limerick, Limerick, Ireland beBeeTransformation Full time €70,000 - €85,000

Job Title: Transformation Lead/Program Manager

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Description:

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We are seeking an experienced Transformation Lead/Program Manager to spearhead and manage a digital transformation initiative across the organization.

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This role will focus on enhancing the entire Customer Journey—from lead generation through to customer success—by leveraging digital technologies and processes.

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The Transformation Lead will collaborate with cross-functional teams to ensure that the strategy aligns with organizational objectives, delivers value to customers, and drives measurable outcomes.

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Key Responsibilities:

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  • Strategic Leadership:\/\\
  • Develop and implement a comprehensive digital transformation strategy that enhances the Customer Journey, ensuring alignment with organizational goals and market needs.\/\\
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  • Project Management:\/\\
  • Oversee the planning, execution, and delivery of digital transformation projects, including lead generation, sales automation, customer onboarding, and customer success initiatives.\/\\
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Customer Journey Optimization:

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Conduct thorough analyses of the current Customer Journey to identify pain points and opportunities for enhancement, ensuring a seamless and engaging experience from lead to customer success.

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Lead process mapping activities across the Customer Journey, documenting and analyzing workflows to identify inefficiencies and areas for improvement.

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Implement customer journey mapping and design strategies that result in improved customer engagement and retention.

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