Front Office Administration Manager
1 week ago
At Hotel Talent, we are committed to delivering exceptional guest experiences through our highly skilled and dedicated teams. We are seeking a talented Front Office professional to join our team as a Front Office Manager.
The successful candidate will be responsible for leading and supporting a dedicated team to deliver an exceptional guest experience at our 5-star hotel. The ideal candidate will possess strong leadership skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.
- Key Responsibilities:
- Lead and support a dedicated team to deliver an exceptional guest experience
- Oversee the smooth operation of the Front Office
- Ensure timely availability of rooms and handle reservations calls efficiently
- Participate in meetings, including the Morning Stand-Up and weekly Head of Department meetings
- Develop, implement, and provide training on SOPs and standards
- Coordinate with the Accommodation team to ensure timely availability of rooms
- Promote the hotel, its outlets, and local activities to guests
- Maintain accurate filing and administration within the department
- Assist with recruitment and training of new team members
To succeed in this role, you must have previous experience as a Front Office Supervisor or Assistant Manager. A fresh new perspective on the role and forward thinking while supporting the team is essential.
You will be required to have strong knowledge of Front Office systems, preferably Opera, and excellent written and verbal communication skills in English.
We are looking for individuals with outstanding interpersonal, organizational, and communication abilities.
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