Corporate Technology Specialist

1 day ago

Cork, Cork, Ireland beBeeEnterprise Full time €50,000 - €60,000

Transforming Organizations in a Microsoft-Centric World

About the Role
  • We are seeking an exceptional professional to empower organizations by securing and modernizing their hybrid environments.
Your Key Responsibilities
  1. Provide technical support to customers, focusing on enterprise-level migrations (mail, Teams, SharePoint, OneDrive)
  2. Troubleshoot complex issues by reproducing them in support lab environments and diagnosing solutions effectively communicating with customers
  3. Maintain a personal queue of ongoing customer issues until resolution, interface with other departments for escalated issues
  4. Document all customer case details on our case tracking system
  5. Develop and attend training for self-improvement, assist and share knowledge with other engineers
  6. Initiate, participate or lead local and global projects
What We're Looking For
  • Prior technical support experience dealing with enterprise customers
  • Experience with migrations including accounts/mailbox/sharepoint/teams/onedrive/power bi
  • Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications
  • Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)
  • Strong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP) preferably from a system administration background
  • Understanding of MAPI and EWS
  • Experience with management of Microsoft SQL server
  • Additional preferred competencies: Azure/Virtual Server technology experience, Powershell scripting, Active Directory Management
The Ideal Candidate

This is a fantastic opportunity for you to leverage your technical expertise and passion for delivering exceptional customer experiences. Our ideal candidate will be highly skilled in troubleshooting and resolving complex technical issues, with a solid understanding of Microsoft technologies.

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