Customer Engagement Representative
5 days ago
Job Overview:
Vhi seeks a highly motivated Customer Engagement Advisor to provide exceptional customer service in our Dublin branch. As a key member of our team, you will be responsible for delivering high-quality advice to customers while maintaining a high level of engagement.
Key Responsibilities:
- Answering face-to-face queries from customers in the Vhi Dublin Branch
- Responding to remote inquiries via calls, emails, and chats
- Maintaining a strong relationship with customers and internal stakeholders
- Ensuring all customer service standards are met
- Meeting individual productivity targets and service levels
- Developing effective relationships with colleagues and stakeholders
Requirements:
- 12-months experience in a customer-services role
- Customer-focused with excellent communication skills
- Proven administration skills with ability to navigate multiple systems
- Results-driven with ability to work in a target-driven environment
- Excellent influencing skills and proficiency in English
- Ability to demonstrate initiative, self-motivation, and resilience
- High degree of flexibility and adaptability with strong team spirit
- Demonstrate alignment with Vhi values
- Accredited Product Advisor (APA/CIP or Dip PMI) or willingness to undertake same
Benefits:
- Annual Bonus
- Pension Scheme
- Health Insurance
- 21 Days Annual Leave
- Ongoing training and development
- Onsite Canteen
- Sports and Social Club
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