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Vendor Relationship Manager

3 weeks ago

Dublin, Dublin City, Ireland beBeeStrategic Full time €75,000 - €105,000
Strategic Vendor Management Leader

We are seeking an experienced leader to develop and execute a consistent and transparent vendor management framework for our outsourcing partners. The successful candidate will be responsible for defining and iterating upon a framework to track key performance indicators (KPIs) and other metrics relevant to partner engagements.

The ideal candidate will have a collaborative approach with outsourcing partners aimed at maximizing value for the company while minimizing and mitigating operational risks. They will also support the development and continuous improvement of a scalable approach for job-to-be-done (JTBD) that will be handled by outsourcing partners.

Responsibilities
  • Develop and execute a vendor management strategy that aligns with the company's overall goals and objectives.
  • Define and implement a framework to track KPIs and other metrics relevant to partner engagements.
  • Collaborate with outsourcing partners to identify areas for process improvements and implement changes as needed.
  • Support the development and continuous improvement of a scalable approach for JTBD that will be handled by outsourcing partners.
  • Manage a team of specialists who are responsible for the execution of the vendor management strategy.
  • Own the strategic relationship with the vendor, acting as the main escalation point for all outsourcing topics.
  • Lead and drive regular performance reviews, including business metrics, KPIs, and scorecards.
  • Ensure contract and statement of work (SOW) adherence, including commercial terms, penalties, and service levels.
  • Organize and lead Quarterly Business Reviews (QBRs) and regular syncs with vendor leadership.
  • Execute regular audits to ensure quality, efficiency, and process compliance.
  • Carry out regular market assessments to identify and onboard the partners best suited to the company's needs, engage in and own contract renegotiations when applicable.
  • Own the financial relationship: review and approve pre-invoices, accruals, and vendor payments.
  • Oversee cost plans, ramp plans, and track vendor resource allocation and utilization.
  • Lead capacity planning in collaboration with internal stakeholders and the vendor.
  • Manage escalations and collaborate with the respective stakeholders to resolve these escalations.
  • Align with internal leadership, finance, and product teams on vendor strategy and future needs.

As part of this role you will also:

  • Partner closely with professional services, customer support, and payroll operations on all operational tasks to help drive the organization's support strategies and direction.
  • Collaborate with vendor counterparts in regards to operational governance.
Qualifications
  • University degree or relevant work experience.
  • Fluent in written and spoken English, and ideally German or one other European language.
  • 8+ years of professional experience.
  • 3+ years of previous vendor management experience.
  • 3+ years of people management experience.
  • Must be at ease operating in a small, dynamic, fast growing team, able to be self-sufficient with a can-do attitude and ability to hold oneself accountable.
  • Experience with enterprise SaaS software solutions, as well as analytical tools.
  • Possession of passion for continuous improvement of processes, efficiency, value, and quality.
  • Outstanding and effective interpersonal skills; strong communication skills both verbal and written.
  • Ability to prioritize and manage multiple tasks efficiently.
  • Critical thinking, analytical and forecasting skills.
  • Conflict-resolution and problem-solving skills.
  • Familiarity with the technology stack; expert knowledge not necessary but able to properly communicate scope expectations with executives and technical stakeholders alike.
  • Services delivery experience with development or operations teams is a plus.
Why us

We are an equal opportunities employer, committed to building an inclusive culture where everyone feels welcomed and supported. We understand that our diverse culture makes us stronger. We pride ourselves on being a workplace environment that will foster your development no matter your background.

  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and equity.
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years.
  • Make an impact on the environment and society with an Impact Day.
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities.
  • We follow a remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
  • We enjoy gathering for meals, cultural initiatives, and events like Summer Sessions and year-end celebrations. There's also healthy snacks and drinks available daily.